FAQ - Common questions – Infinity Key

1) How long does it takes for you to process my order?

A: We will try our best to process your order as soon as possible(maximum of 3 business day) for in-stock products.

2) Do you take payment through bank transfer?

A: As of now, we are only accept bank transfer payment for Vietnamese customers. If you are a vietnamese customer, and you would like to go through this as your payment. Then please let us know!

3) My order arrived damaged, lost, or defective. What is your policy regarding this?

A: Please contact us, we will try our best to help you.

4) Can I get refund on my order?

For in-stock products:
A: Yes, if it is an in-stock product and still in pre-shipment, we will refund with zero question ask.

For group-buy products:
A: Due to the nature of the product, we have a zero refund policy for group-buy order. Please purchase responsibly!

Thank you for your support have brought us up until now. If you are still have any questions, or helping us improve our products, please reach us through email or discord.